Refund Policy

Last updated: 7/2/26

At Dingle Content Collective, we aim to provide high-quality content creation and social media services and to be fair and transparent in how we work with our clients. This Refund Policy outlines when refunds may or may not apply.

1. Monthly Rolling Services

Our ongoing services are provided on a monthly rolling basis.

Clients may cancel their service at any time, provided cancellation is made before the start of the next billing month.
Once a new month has begun, no refunds will be issued for cancellations made during that month, including partial months or unused services.
Services will continue as agreed until the end of the current billing period.

This reflects the time, planning, and resources allocated at the beginning of each month.

2. Service Interruptions by Dingle Content Collective

If, for any reason, Dingle Content Collective is unable to provide the agreed services during a billing period:

A pro-rata refund will be issued for the portion of the service that was not delivered.
Refunds will be calculated based on the number of days or deliverables affected, at our discretion.
Alternatively, where agreed, service time may be credited to a future period instead of a refund.

3. Once-Off Services

For once-off or project-based services:

Full payment is required upfront before work commences.
Once work has begun, refunds are not available, as time and resources are immediately committed.
If Dingle Content Collective is unable to deliver the agreed once-off service, a full or partial refund will be issued depending on the amount of work completed.

4. Consumer Rights (Ireland & EU)

Nothing in this policy affects your statutory rights under Irish and EU consumer protection law, including the Consumer Rights Act 2022.

Where services are not provided with reasonable care and skill, or are not delivered as agreed, you may be entitled to a remedy under applicable law.
Refunds under statutory rights will be assessed on a case-by-case basis.

5. Non-Refundable Circumstances

Refunds will not be provided for:

A change of mind once services have commenced
Lack of use of services during an active billing period
Delays caused by a client’s failure to provide required information, approvals, or access in a timely manner

6. How to Request a Refund

To request a refund or discuss a service issue, please contact:

Dingle Content Collective
📧 josie@dinglecontentcollective.ie

⏱ Requests will be reviewed within a reasonable timeframe, typically within 5–10 business days.